Terms of service
Refund & Return Policy
Last Updated: June 2026
At CLOZR, a brand owned and operated by LuckySpike, we are committed to delivering quality products and ensuring every order is carefully processed before shipment. Please read our Refund & Return Policy carefully before making a purchase.
1. No Refund Policy
As a general policy, all sales are final.
We do not offer refunds for reasons including, but not limited to:
- Change of mind
- Personal preference
- Dissatisfaction with the product
- The product not meeting subjective expectations
- Incorrect purchasing decisions made by the customer
- Failure to read the product description before purchase
Customers are encouraged to carefully review all product information, specifications, images, and descriptions before placing an order.
2. Damaged or Defective Products
If your product arrives damaged, defective, or materially different from the item ordered, please contact us within 7 days of delivery.
To process your claim, you must provide:
- Your order number
- Clear photographs of the product
- Photographs of the shipping packaging
- A description of the issue
Once reviewed and approved, we will determine the appropriate resolution.
3. Exchanges & Replacements
Where a product is confirmed to be:
- Damaged during transit;
- Defective due to a manufacturing issue; or
- Incorrectly shipped by us,
CLOZR may, at its sole discretion, provide one of the following remedies:
- A replacement product; or
- An exchange for the correct product.
We reserve the right to request the return of the original item before issuing a replacement or exchange.
4. Refund Eligibility
Refunds are not our standard resolution.
Refunds will only be considered in exceptional circumstances where:
- The product is confirmed to have arrived damaged or defective; and
- A replacement or exchange cannot reasonably be provided.
The decision to issue a refund rests solely with CLOZR / LuckySpike after reviewing the claim.
5. Items Not Eligible for Return or Refund
The following are not eligible for refunds or returns:
- Products that have been used, worn, altered, or damaged after delivery.
- Products returned without prior authorization.
- Products returned without sufficient proof of purchase.
- Items returned due to personal preference or dissatisfaction.
- Products that perform as described but do not meet individual expectations.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
CLOZR is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided at checkout.
Additional shipping charges may apply if reshipment is required.
7. Lost or Delayed Shipments
Delivery times are estimates only.
We are not responsible for delays caused by:
- Shipping carriers
- Customs inspections
- Weather events
- Government restrictions
- Other circumstances beyond our reasonable control
If a shipment is confirmed lost by the carrier, we will work with you to determine an appropriate resolution.
8. Chargebacks
Customers agree to contact CLOZR before initiating a payment dispute or chargeback.
Fraudulent or abusive chargebacks may be contested with supporting documentation, including order confirmations, shipment tracking, delivery confirmation, customer communications, and other relevant evidence.
9. Contact Us
If you believe your order qualifies for a replacement or exchange, please contact our Customer Support team with your order details and supporting photographs.
Our team will review your request and respond as quickly as possible.
๐ +91 77606 54128
โ๏ธ stellafinds.shop@gmail.com
CLOZR is a brand owned and operated by LuckySpike.
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Terms & Conditions SECTION 1 โ ELIGIBILITY & ACCOUNT By using this website, you confirm that you are at least the age of majority in your country or have obtained permission from a parent or legal guardian to use our Services. You agree to provide accurate, complete, and current informatio
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Claude responded: Terms & Conditions
Terms & Conditions
SECTION 1 โ ELIGIBILITY & ACCOUNT
By using this website, you confirm that you are at least the age of majority in your country or have obtained permission from a parent or legal guardian to use our Services.
You agree to provide accurate, complete, and current information for all purchases and account details.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
SECTION 2 โ PRODUCTS
We strive to display and describe our products as accurately as possible. However:
Product colors and appearance may vary depending on your device or screen settings.
Product descriptions, specifications, and availability may change without prior notice.
We reserve the right to limit, modify, or discontinue any product at any time.
We do not guarantee that our products will meet every individual's subjective expectations.
SECTION 3 โ ORDERS
All orders are subject to acceptance, verification, and product availability.
We reserve the right to:
Refuse or cancel any order.
Limit quantities purchased per customer, household, or geographic region.
Once an order has been confirmed, modifications or cancellations may not be possible.
All purchases are subject to our Refund Policy.
SECTION 4 โ PRICING & PAYMENTS
Prices may change without prior notice.
Applicable taxes, shipping charges, customs duties, or import fees may apply depending on your location.
You agree to provide valid payment information and authorize us to charge your selected payment method.
CLOZR is not responsible for customs duties, import taxes, or additional governmental charges imposed by your country.
SECTION 5 โ SHIPPING & DELIVERY
We ship to customers worldwide.
Delivery estimates are provided for convenience only and are not guaranteed.
We are not responsible for delays caused by:
Shipping carriers
Customs clearance
Weather conditions
Government restrictions
Any circumstances beyond our reasonable control
Risk of loss and ownership transfer to you once your order has been shipped.
SECTION 6 โ INTELLECTUAL PROPERTY
All content available on this websiteโincluding but not limited to text, graphics, logos, product images, videos, branding, and website designโis the exclusive property of CLOZR, a brand owned and operated by LuckySpike, and is protected by applicable intellectual property laws.
You may not:
Copy
Reproduce
Modify
Distribute
Republish
Use any content for commercial purposes
without our prior written consent.
SECTION 7 โ THIRD-PARTY TOOLS & LINKS
Our website may provide access to third-party websites, tools, or services.
We are not responsible for:
Their content
Their accuracy
Their availability
Any purchases or transactions made through those third parties
Your use of such services is entirely at your own risk.
SECTION 8 โ SHOPIFY RELATIONSHIP
This store is powered by Shopify to facilitate our online commerce platform.
However:
All products are sold directly by CLOZR, a brand owned and operated by LuckySpike.
Shopify is not the seller of our products.
Shopify is not responsible for product quality, order fulfillment, customer support, warranties, refunds, or disputes arising from purchases made through this website.
SECTION 9 โ PRIVACY
Your personal information is collected, stored, and processed in accordance with our Privacy Policy.
By using our Services, you consent to our collection and use of your information as described in that policy.
SECTION 10 โ FEEDBACK
If you submit reviews, testimonials, suggestions, ideas, or other feedback:
You grant CLOZR and LuckySpike a worldwide, royalty-free, perpetual license to use, reproduce, publish, and display such content for business, marketing, and product improvement purposes.
You confirm that your submissions are truthful, lawful, and do not infringe upon the rights of any third party.
SECTION 11 โ ERRORS & ACCURACY
We reserve the right to:
Correct typographical errors
Update product information
Modify pricing
Cancel orders when necessary
without prior notice, including after an order has been placed.
SECTION 12 โ PROHIBITED USES
You agree not to use this website for:
Illegal or unlawful activities
Fraudulent conduct
Violating intellectual property rights
Uploading malicious software or code
Spamming or disrupting our Services
Violation of these Terms may result in immediate suspension or termination of your access.
SECTION 13 โ TERMINATION
We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, if we believe you have violated these Terms or applicable laws.
SECTION 14 โ DISCLAIMER OF WARRANTIES
All products and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
We do not guarantee uninterrupted, secure, or error-free operation of our website or Services.
SECTION 15 โ LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, LuckySpike, its affiliates, employees, officers, and the CLOZR brand shall not be liable for:
Indirect, incidental, special, or consequential damages
Loss of profits, revenue, or business opportunities
Loss of data
Damages resulting from the purchase or use of our products or Services
SECTION 16 โ INDEMNIFICATION
You agree to defend, indemnify, and hold harmless LuckySpike, its affiliates, officers, employees, agents, and the CLOZR brand from any claims, liabilities, damages, losses, costs, or expenses arising out of:
Your violation of these Terms
Your misuse of our Services
Your violation of any applicable law or third-party rights
SECTION 17 โ GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles.
SECTION 18 โ CHANGES TO THESE TERMS
We reserve the right to update, modify, or replace these Terms & Conditions at any time.
Any changes become effective immediately upon publication on this website.
Your continued use of the website following any updates constitutes your acceptance of the revised Terms.
Company Information
CLOZR is a brand owned and operated by LuckySpike.